Enlighten Your Space

Lighting Products For Every Space

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  • Free Shipping on all orders

  • 30 days return policy

  • Answer your emails quickly

  • Pay with Multiple Credit Cards

FREQUENTLY ASKED QUESTIONS

Questions? We've Got You Covered

What is your processing time?

Orders placed before 5pm are typically processed within 2-4 business days after payment verification.

Please note that orders placed on weekends or holidays will be processed on the following business day.

What is the shipping cost?

Free Shipping:

- Transit Time: 10-14 Business Days

- Price: Free 

Priority Shipping:

- Transit Time: 5-8 Business Days

- Price: £7.99

What is your return policy?

Our standard return and exchange policy usually permits customers to return unused and unopened items within 30 days of receiving the order. For detailed instructions, please get in touch with our customer support at contact@eyescalm.com

Do you offer International shipping?

We offer shipping to the United Kingdom, United States, Canada, Australia, Ireland, New Zealand, France, and Germany.

Which payment methods do you accept

We accept major credit cards, including Visa, Mastercard, American Express, and Maestro. We also accept payment through Google Pay, Apple Pay and Shop Pay.

How do i track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

Can i cancel my order?

Cancellation of orders is only possible on the day of purchase, and it must be done before our daily cut-off time, which falls between Monday and Friday from 10:00 AM to 6:00 PM. Once this cut-off time has passed or if the order has already been processed, cancellation is no longer feasible. If you need to return an item after it has been shipped, kindly consult our Returns Policy for detailed guidance.

How can i contact the customer service

You can contact our customer service team by email at contact@eyescalm.com. Our team is available to assist you with any questions or concerns you may have.